Shipping Policy

Last Updated: August 22, 2026

At The Happy Tail, we are committed to making your shopping experience simple, reliable, and convenient. We offer free shipping on all eligible orders shipped to Australia and the United States.

Shipping Destinations

We currently ship to:

• 🇦🇺 Australia

• 🇺🇸 United States

Free Shipping

Enjoy FREE SHIPPING on all orders to Australia and the United States. There are no additional shipping charges at checkout for eligible orders.

Processing Time

Orders are typically processed and prepared for shipment within 1–2 business days after your order is successfully placed.

Orders placed on weekends or public holidays may begin processing on the next business day.

Delivery Time

Once your order has been dispatched, the estimated delivery time is:

• Australia: 3–7 business days

• United States: 3–7 business days

Please note that delivery times are estimates and may occasionally vary due to factors outside our control, such as weather conditions, carrier delays, public holidays, or customs procedures.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking information, when available.

You can use the tracking information to monitor your order's progress until it reaches you.

Delivery Delays

While we work hard to ensure your order arrives within the estimated timeframe, unexpected delays may occasionally occur.

If your order has not arrived within the expected delivery window, please contact our customer support team and we will be happy to assist you.

Incorrect or Incomplete Address

Please make sure your shipping address is complete and accurate before placing your order.

If an incorrect or incomplete address is provided, delivery may be delayed or the package may be returned to the sender. Additional shipping costs may apply for reshipment.

Lost or Damaged Packages

If your package appears to be lost, significantly delayed, or arrives damaged, please contact us as soon as possible with your order number and relevant details so that we can investigate the issue and assist you.

Questions About Shipping?

If you have any questions regarding your order or our shipping policy, please contact our customer support team. We are always happy to help.

The Happy Tail
Making every delivery a little happier for you and your pet. 🐾